Refund Policy
REFUND AND RETURN POLICY
Last updated: September 10, 2026
We want you to feel confident about your AVEMORA purchase. Eligible products may be returned within 30 days of delivery.
RETURN ELIGIBILITY
To qualify for a return, footwear must be:
• Unworn, except for a careful indoor fit check
• Unused, clean, and undamaged
• Free from dirt, marks, odors, pet hair, or visible wear
• Returned with its original packaging, tags, inserts, and accessories
• Accompanied by proof of purchase
Please try footwear on indoors and on a clean surface. Products showing outdoor wear or damage may not be accepted.
HOW TO START A RETURN
Before sending an item back, contact us by email:
Please provide:
• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product is damaged, defective, or incorrect
If the return is approved, we will provide return instructions and the correct return destination.
Do not send a return to an address shown on the original shipping package unless we specifically instruct you to do so. Unauthorized returns may be delayed, refused, or returned to the sender.
RETURN SHIPPING
For returns caused by fit, size selection, personal preference, or a change of mind, the customer is responsible for return-shipping costs.
Original shipping charges are non-refundable unless the return resulted from an incorrect, damaged, or defective product.
We recommend using a tracked shipping service. AVEMORA cannot issue a refund for a return that does not reach the designated return location.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If you receive an incorrect, damaged, or defective product, contact us promptly and provide clear photographs of:
• The product
• The affected area
• The packaging
• The shipping label
After reviewing the issue, we may offer an appropriate replacement, refund, or other remedy. Approved return shipping for an incorrect, damaged, or defective product will not be charged to the customer.